Return & Refund Policy

Last updated: June 25, 2026

At fostertie, we want every customer to shop with confidence. If you are not completely satisfied with your purchase, you may request a return or refund in accordance with the policy outlined below.

Return Window

We accept return requests within 30 natural days from the date your order is delivered.

To be eligible for a return, products must be returned in their original condition and meet the requirements listed below.

Return Conditions

Returned items must:

Be unused and unworn
Remain in their original condition
Include all original tags and packaging
Include any accessories received with the product
Show no visible signs of wear, damage, stains, odors, or alteration

Items that do not meet these conditions may not qualify for a refund or exchange.

Eligible Return Reasons

Changed Your Mind

If you decide the product is no longer suitable for your needs, you may return it within 30 natural days of delivery, provided it meets all return eligibility requirements.

Damaged or Defective Item

If your tie or tie clip arrives damaged, defective, or with a manufacturing issue, please contact us within 30 natural days of delivery and provide photos showing the issue.

Incorrect Item Received

If you receive an item different from the one ordered, please contact us and we will assist you in resolving the issue.

Return Shipping Costs

If the return is due to a damaged, defective, or incorrect item:

fostertie will cover the return shipping cost.
A prepaid return label may be provided when applicable.

If the return is requested for any reason unrelated to product quality:

The customer is responsible for return shipping costs.

No Restocking Fees

We do not charge:

Restocking fees
Return processing fees
Return handling fees

Approved refunds are issued without additional deductions other than any applicable shipping charges paid by the customer for non-quality-related returns.

Non-Returnable Items

To maintain product quality and ensure all customers receive items in excellent condition, we cannot accept returns in the following situations:

Neckties that have been worn, washed, altered, or cleaned after delivery
Tie clips that show signs of use, scratches, dents, damage, or modification after delivery
Products returned without original tags, packaging, or included accessories
Items with stains, odors, cosmetic damage, or visible wear caused after receipt
Products damaged due to improper handling, misuse, or storage by the customer
Items returned after the 30-day return period has expired

Holiday Return Extension

During certain holiday seasons, including Christmas, we may extend the return period for eligible purchases.

If a seasonal extension is offered, the updated return deadline will be clearly communicated on our website and will apply only to qualifying orders placed during the announced period.

How To Request A Return

Step 1: Contact Us

Email our customer support team and provide:

Your order number
The product name
The reason for the return
Photos if the item is damaged, defective, or incorrect

Email: service@fostertie.com

Step 2: Receive Return Instructions

Our team will review your request and provide return authorization along with return instructions.

Please do not send any item back before receiving return approval.

Step 3: Ship The Item

Once approved, securely package the item and send it to the return address listed below.

Return Address

All approved returns must be sent to:

338 S Western Ave Ste C Los Angeles, CA 90020 United States

Return Inspection

After the returned package is received, we will inspect the item to verify that it meets the return requirements.

Return inspections are typically completed within 3-5 natural days after receipt.

Refund Processing

Once the return has been approved, the refund will be issued to the original payment method used for the purchase.

Refund processing time is typically 3-5 business days after approval.

Depending on your payment provider or financial institution, additional processing time may be required before the refunded amount appears in your account.

Exchanges

If you receive a damaged, defective, or incorrect item and prefer a replacement instead of a refund, please contact us within the applicable return period.

Replacement requests are subject to product availability.

Incorrect Shipping Information

Please ensure that your shipping address is accurate when placing an order.

Packages returned due to an incorrect address provided by the customer, failed delivery attempts, or refusal of delivery may require additional shipping charges if reshipment is requested.